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Payap | Status

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Nov 13, 2026 2:23 PM NZDT Ongoing for 27m

Microsoft issue

Updates

  • Nov 13, 2026 2:23 PM NZDT

    Some communication channels affected by a third-party outage

    We’re currently affected by an outage at Microsoft. Payments and all other Payap services are working as normal. Only some of our communication channels are affected.

    What’s working:

    Live chat is available for customers and merchants. Message us in the app and we’ll help you there.

    What’s affected:

    Email support is delayed. If you’ve emailed us, we’ll reply as soon as the issue is resolved. For anything urgent, use chat instead.
    New sign-ups through self-onboarding are unavailable for now. These will resume once the outage has resolved.

    Reporting fraud:

    If you need to report fraud, contact your bank directly.

    Identified