Payap | Status

Updates

• Nov 14, 2026 8:03 AM NZDT

  The Microsoft outage has been resolved and all email based communication channels are working as normal.

  What's back:

  Email support is working again. We're now working through the emails that arrived during the outage and will reply as quickly as we can. If your matter is urgent, live chat in the app is still the fastest way to reach us.

  New Payap sign-ups through self-onboarding are available again for Outlook users.

  Payments and all other Payap services were unaffected throughout.

  Thanks for your patience while we worked around the disruption.

  Resolved
• Nov 13, 2026 2:23 PM NZDT (17 hours and 39 minutes earlier)

  Some communication channels affected by a third-party outage

  We’re currently affected by an outage at Microsoft. Payments and all other Payap services are working as normal. Only some of our communication channels are affected.

  What’s working:

  Live chat is available for customers and merchants. Message us in the app and we’ll help you there.

  What’s affected:

  Email support is delayed. If you’ve emailed us, we’ll reply as soon as the issue is resolved. For anything urgent, use chat instead.
  New sign-ups through self-onboarding are unavailable for now. These will resume once the outage has resolved.

  Reporting fraud:

  If you need to report fraud, contact your bank directly.

  Identified