Payap | Status

Microsoft issue

Nov 13, 2026 2:23 PM NZDT · Identified

Some communication channels affected by a third-party outage
We’re currently affected by an outage at Microsoft. Payments and all other Payap services are working as normal. Only some of our communication channels are affected.
What’s working:
Live chat is available for customers and merchants. Message us in the app and we’ll help you there.
What’s affected:
Email support is delayed. If you’ve emailed us, we’ll reply as soon as the issue is resolved. For anything urgent, use chat instead.
New sign-ups through self-onboarding are unavailable for now. These will resume once the outage has resolved.
Reporting fraud:
If you need to report fraud, contact your bank directly.

System Status

Oct 25, 1866 - Dec 23, 1866

Payments

· --% uptime

Oct 25, 1866

Dec 23, 1866

Challenges

· --% uptime

Oct 25, 1866

Dec 23, 1866

Get help

· --% uptime

Oct 25, 1866

Dec 23, 1866

Merchant settlement

· --% uptime

Oct 25, 1866

Dec 23, 1866

Merchant billing

· --% uptime

Oct 25, 1866

Dec 23, 1866

Map

· --% uptime

Oct 25, 1866

Dec 23, 1866

BNZ open banking

· --% uptime

Oct 25, 1866

Dec 23, 1866

ASB open banking

· --% uptime

Oct 25, 1866

Dec 23, 1866

Westpac open banking

· --% uptime

Oct 25, 1866

Dec 23, 1866

Debit cards

· --% uptime

Oct 25, 1866

Dec 23, 1866

Incident history