Payap | Status

Payap | Status

Microsoft issue

  • Nov 13, 2026 2:23 PM NZDT · Identified

    Some communication channels affected by a third-party outage

    We’re currently affected by an outage at Microsoft. Payments and all other Payap services are working as normal. Only some of our communication channels are affected.

    What’s working:

    Live chat is available for customers and merchants. Message us in the app and we’ll help you there.

    What’s affected:

    Email support is delayed. If you’ve emailed us, we’ll reply as soon as the issue is resolved. For anything urgent, use chat instead.
    New sign-ups through self-onboarding are unavailable for now. These will resume once the outage has resolved.

    Reporting fraud:

    If you need to report fraud, contact your bank directly.

System Status

Dec 31, 1876 - Feb 28, 1877

Payments

· --% uptime
Dec 31, 1876
Feb 28, 1877

Challenges

· --% uptime
Dec 31, 1876
Feb 28, 1877

Get help

· --% uptime
Dec 31, 1876
Feb 28, 1877

Merchant settlement

· --% uptime
Dec 31, 1876
Feb 28, 1877

Merchant billing

· --% uptime
Dec 31, 1876
Feb 28, 1877

Map

· --% uptime
Dec 31, 1876
Feb 28, 1877

BNZ open banking

· --% uptime
Dec 31, 1876
Feb 28, 1877

ASB open banking

· --% uptime
Dec 31, 1876
Feb 28, 1877

Westpac open banking

· --% uptime
Dec 31, 1876
Feb 28, 1877

Debit cards

· --% uptime
Dec 31, 1876
Feb 28, 1877
Incident history